This office handles all DEERS updates, and issues Common Access Cards (CACs) and dependent and retiree ID cards. Additionally, they assist with locked CAC/Pin Reset.
Locked CAC/Pin Reset
If your CAC has been locked as a result of too many invalid attempts, or you have forgotten your PIN, there are workstations you may use to reset your own PIN without having to go to a RAPIDS workstation. Each Service supplies its own CAC PIN Reset workstations, therefore you will need to contact your Service point of contact below to locate the workstation nearest you:
Air Force PKI Office – (210) 925-9145
Army CAC PKI Helpdesk – (866) 738-3222
Coast Guard CAC Office – (202) 475-5400
Marine Corps CAC/PKI Office – (703) 432-6809
Navy CAC/PKI Office – (850) 452-7705
DEERS Support Office
If you have any further questions, please feel free to contact the DEERS Support Office at 1-800-538-9552. They can also verify statuses and change/update DEERS information.