Military Family Services

Program Description

Emergency Communication Services

When a military family experiences a crisis, the American Red Cross is there to help. Wherever their military service takes them, service members can rest assured that the Red Cross will deliver notification of an emergency such as the death or serious illness of an immediate family member, as well as the good news of the birth of a service member's child or grandchild.

Twenty-four hours a day, 365 days a year, the Red Cross relays urgent messages containing accurate, factual, complete and verified descriptions of the emergency to service members stationed anywhere in the world, including on ships at sea and at embassies and remote locations.

Even if the service member receives an email or phone call from home, Red Cross-verified information assists the member and his/her commanding officers with making a decision regarding emergency leave.

Knowing in advance that communication links, access to financial assistance and information and referral will be available in an emergency brings peace of mind to service members and to the families from whom they are separated.

How to Contact the Red Cross for Assistance

The American Red Cross Emergency Communications Center is available to help 7 days a week, 24 hours a day, 365 days a year.

Call (877) 272-7337 (toll-free) if you are currently, or if you are calling about:

• Anyone on active duty in the Army, Marines, Navy, Air Force or Coast Guard

• An activated member of the Guard and Reserve of all branches of the U.S. Armed Forces

• An immediate family member or dependent of anyone in the above categories

• A civilian employed by or under contract to the Department of Defense and stationed outside the Continental United States and any family residing with them at that location

• A military retiree or the reiree’s spouse or widow(er)

• A Cadet or midshipman at a service academy; ROTC cadet on orders for training

• A Merchant Marine aboard a U.S. Naval Ship

When calling the Red Cross, be prepared to provide as much of the following information about the service member as is known:

• Full legal name

• Rank/rating

• Branch of service (Army, Navy, Air Force, Marines, Coast Guard)

• Social Security number

• Date of birth

• Military unit address

• Information about the deployed unit and home base unit (for deployed service members only)

Financial Assistance

The American Red Cross works under partnership agreements with the Air Force Aid Society, Army Emergency Relief, Coast Guard Mutual Assistance, and Navy-Marine Corps Relief Society to provide quality, reliable financial assistance to eligible applicants 24/7/365. Assistance can include funds for emergency travel, burial of a loved one, emergency food and shelter, etc.

How to Contact the Red Cross for Access to Financial Assistance

Call the American Red Cross Emergency Communications Center at (877) 272-7337 (toll-free) if you are:

• An active duty service member

• A member of an activated National Guard or Reserve unit

• An immediate family member of a service member in the above two categories

• A military retiree or spouse/widow(er) of a retiree

When calling the Red Cross, please provide as much of the following information about the service member as is known:

• Full legal name

• Rank/rating

• Branch of service (Army, Navy, Air Force, Marines, Coast Guard)

• Social Security number

• Date of birth

• Military unit address

• Information about the deployed unit and home base unit (for deployed service members only)

Information and Referral Services

The American Red Cross offers confidential services to all military personnel (active duty, National Guard, Reserves, and veterans) and their families by connecting them with Red Cross and community resources through our network of chapters in communities across the United States and offices on military installations worldwide.

Local Red Cross offices develop and maintain relationships with key community partners. Military families rely on the Red Cross to help them identify their needs and connect them to the most appropriate Red Cross and community resources. This key Red Cross service ranges from responding to emergency needs for food, clothing, and shelter, referrals to counseling services (e.g., financial, legal, mental health), respite care for caregivers, and other resources that meet the unique needs of local military members, veterans and their families.

How to Contact the Red Cross for Assistance

The American Red Cross Emergency Communications Center is available to help 7 days a week, 24 hours a day, 365 days a year. Call (877) 272-7337 (toll-free) or contact your local Red Cross.

Deployment Services

Whether your family is facing its first deployment or the next of many, the American Red Cross has developed workshops and information and support services to help you with the practical and emotional challenges.

Services

  • Emergency Communication Services
  • Financial Assistance
  • Information and Referral Services
  • Deployment Services
  • Services for Veterans

Eligibility

  • The American Red Cross Emergency Communications Center is available to help 7 days a week, 24 hours a day, 365 days a year.
  • Call (877) 272-7337 (toll-free) if you are currently, or if you are calling about:
  • Anyone on active duty in the Army, Marines, Navy, Air Force or Coast Guard
  • An activated member of the Guard and Reserve of all branches of the U.S. Armed Forces
  • An immediate family member or dependent of anyone in the above categories
  • A civilian employed by or under contract to the Department of Defense and stationed outside the Continental United States and any family residing with them at that location
  • A military retiree or the retiree’s spouse or widow(er)
  • A Cadet or midshipman at a service academy; ROTC cadet on orders for training
  • A Merchant Marine aboard a U.S. Naval Ship
  • Financial Assistance
  • The American Red Cross works under partnership agreements with the Air Force Aid Society, Army Emergency Relief, Coast Guard Mutual Assistance, and Navy-Marine Corps Relief Society to provide quality, reliable financial assistance to eligible applicants 24/7/365. Assistance can include funds for emergency travel, burial of a loved one, emergency food and shelter, etc.

How To Apply

  • Full legal name
  • Rank/rating
  • Branch of service (Army, Navy, Air Force, Marines, Coast Guard)
  • Social Security number
  • Date of birth
  • Military unit address
  • Information about the deployed unit and home base unit (for deployed service members only)


Contact Info

Military Family Services

(877) 272-7337
105 Gano Street
Providence , RI 02906

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